Shipping
&
Delivery

•How long will it take for my order to ship?

Orders will typically ship within 3 to 5 business days, however during peak holiday seasons, pandemics or with severe inclement weather, it may take longer.

• How long will it take for my order to arrive?

We post orders out once a week. Orders shipped within the UK will typically arrive within 5 to 7 business days. (Within 48hrs of posting)

During peak holiday seasons, pandemics, or severe inclement weather, delivery within the UK should be expected within 14 business days (note that ‘business days’ excludes weekends and holidays). We’ll provide a link in your confirmation email so you can easily check the status of your order at any time.

International orders (outside of the UK) may take up to 4 to arrive. During peak holiday times, pandemics or when there is severe inclement weather, items may take longer to arrive.

• Why haven’t I received my order?

Please check the tracking on your package. If your order status shows “Delivered” and you did not receive the item, please follow up with the carrier listed on your order status page. We send all items out with tracking and obtain proof of postage and will not be responsible for lost or stolen packages.
Please also note that order tracking information may not be up-to-date on orders outside of the UK. 

• What happens if my order is ‘refused’ or ‘returned to sender’?

Orders that are ‘Refused’ or ‘Returned to Sender’ will be processed as a return and are not re-shipped. These include orders that could not be delivered due to incorrect address information entered during the ordering process. These types of returned orders are eligible for a refund for cost of goods, provided they arrive back to us in the condition in which they were sent out. (shipping is not refundable).